Privacy policy

Who we are

This website is operated by Shanghai Mars Industrial Co., Ltd. ("we") under the brand Freeze Dryer Factory. Contact: inquiry@freezedryerfactory.com.

What we collect

Only what you send us through the inquiry form, email or WhatsApp: name, email, company, country, phone and your message. The site sets no advertising or analytics cookies. Your inquiry list is stored only in your own browser (localStorage) until you send it.

Why we use it

To answer your inquiry, prepare quotations and follow up on that request (legitimate interest / pre-contractual steps). We never sell your data.

Where it is processed

Form messages are delivered by email through our hosting and email providers and handled by our sales team in Shanghai, China.

How long we keep it

Inquiry correspondence is kept for up to three years, or longer if it becomes part of a contract.

Your rights

You can ask to access, correct or delete your data at any time by emailing inquiry@freezedryerfactory.com.

Last updated Nov 6, 2026.